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Returns Policy

Cancellation and Refund Policy

Our policy is for 30 days. If it has been 30 days since your purchase, unfortunately we cannot offer you a refund or cancellation.

WHEN CAN YOU CANCEL YOUR SERVICE?

If you have a major problem with any service offered by Alternative Digital or a minor problem that could not be resolved in a reasonable time, you have the right to cancel a service contract, at any time:

provided with an unacceptable level of care and skill.

not fit for the purpose you requested.

not delivered within a reasonable time when there is no agreed upon end date.

SERVICES YOU CANNOT CANCEL:

You must pay for services you have received under a service contract that worked as expected. You cannot cancel a service contract or get a refund if the problem was beyond the control of Alternative Digital, or you:

changed your mind.

insisted that a service be provided in a particular way, against Alternative Digital’s advice

did not clearly explain your needs for Alternative Digital

CANCEL YOUR SERVICE:

If you have a problem with a service, follow the steps below:

Show proof of purchase with a receipt or bank statement.

Contact Alternative Digital at customerservice@alternative-digital.com and explain the problem. If Alternative Digital cannot fix the service in a reasonable time, the terms of the service contract will be negotiated.

IF YOU HAVE PAID FOR THE SERVICE AND IT HAS ALREADY BEEN INITIATED OR DELIVERED, A REFUND WILL BE NEGOTIATED TO COVER THE SERVICES THAT FAILED AND ANY ADVANCE PAYMENTS